Community Associate - Coworking Office Spaces

£28,080-£29,484

Brindley Place, Birmingham, B1 2JB

Full Time - Monday-Friday, 40 hours per week (8.30am-5.30pm OR 9am-6pm - subject to change)

Ok, so this isn't your typical reception job. In fact, we call it Community Associate. The community team at Spacemade are space makers. Literally. You are the heartbeat of our whole business and your role above all other things is how you make our members feel at every interaction.

If you're looking for a reception job where you just sit at a front desk all day answering phones, then please do not apply...

If you'd much prefer a varied role all about making people's day, arranging awesome events and showing off a great coworking venue then please continue!

You will be:

• Smiley, positive and super helpful
• able to figure out a CRM system with a bit of training
• ace at creating events that people want to attend

Your focus :

You will be the beaming face of our front desk and take a lot of pride in how our members feel when interacting with you and the coworking space. Keeping them safe, happy and engaged is at the forefront everything you do.

Member Engagement & Retention:

• Deliver exceptional member experiences and handle inquiries promptly.
• Manage front desk operations and assist with member onboarding and offboarding.

Sales and Marketing:

• Conduct tours and follow the sales process.
• Update sales CRM and support community events.
• Create and distribute weekly member newsletters.
• Collaborate with marketing and source member perks.

Location Operations & Facilities Management:

• Maintain communication with operations and maintenance teams.
• Report and resolve facilities or operational issues promptly.
• Ensure adherence to Spacemade operating standards through regular building walks.

Skills & Knowledge:

• Experience working within a customer facing environment.
• Previous sales, hospitality, events or retail sales experience.
• Great organisational skills.
• Highly motivated individual who is happy to work in a distributed team.
• Start-up experience is advantageous.

Why work for us?

• 🤝 A supportive, friendly, hard-working team.
• 🎉 Quarterly team socials & get-togethers.
• 🐶 Bring your pooch to work - we are a dog-friendly office.
• 🎂 Take a half-day on your birthday.
• 🧘 A mental health personal day.
• 🫶 One paid charity day per year.
• 💰 Competitive salary and bonus scheme.
• 🏖 25 Days holiday per year (excluding Bank Holidays).
• 🏅 £50 per month wellbeing allowance.
• 🚲 Cycle to work salary sacrifice scheme £2000

Who we are

At Spacemade, we believe that a workspace is more than just a space to work. We think that it should be a space made with soul and a place to belong.

This is why when you join Spacemade, you don’t just get an office or a hot desk; you become part of a vibrant community of like-minded professionals who come together to share ideas, knowledge, and opportunities.

We are proud to be a certified BCorp business.

What next?

If you’re a match, we will ask for:

1. A short video introduction or a quick get-to-know chat with our Head of People and the Senior Community Manager

2. A take-home task (case study) then a face-to-face interview with our Head of Community and Senior Community Manager

We’re an equal opportunity employer. Everyone who applies to Spacemade will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status and you will need to have the right to live and work in the UK.