Senior Community Manager - Coworking Office Spaces

£50000-£60000 - Dependant on experience

Blakfriars, EC4A 4AD

Full Time - Monday-Friday, 40 hours per week (8.30am-5.30pm OR 9am-6pm - subject to change) 

You know how to keep occupancy high, members happy, and teams motivated across several locations. Now you want to do it in a company that’s scaling fast and gives you the freedom to make your mark.

At Spacemade, we’re building a new kind of coworking experience - hospitality-led, community-driven, and designed to help people thrive. With 15+ locations and ambitious plans for rapid expansion, we’re looking for an experienced multi-site leader to join us as a Senior Community Manager.

In this role, you’ll take ownership of a cluster of buildings, leading your Community Managers and Associates to deliver brilliant member experiences, strong commercial results, and operational excellence. Reporting to the Head of Community, you’ll be both a hands-on presence at your primary site and a strategic leader across your wider region.

You will be:

• A proven multi-site operator, with experience leading teams and driving performance across multiple locations.
• Commercially focused — confident managing occupancy, member retention, and site-level P&Ls.
• A natural leader who builds trust, develops people, and gets the best out of individuals and teams.
• Proven experience in coworking or managed offices is essential, with additional background in hospitality, leisure, or retail a strong advantage.
• Confident in managing senior stakeholders, from landlords to leadership, with clear communication and influence. 

Your focus:

• Lead and develop your team → Line manage Community Managers and Associates, driving performance, engagement, and professional growth.
• Deliver commercial results → Oversee occupancy, member retention, and revenue performance across your sites.
• Ensure consistency and excellence → Maintain high standards of member experience, hospitality, and operational delivery across your cluster.
• Be the point of escalation → Resolve challenges quickly, supporting your team to deliver solutions that balance member experience with business outcomes.
• Collaborate cross-functionally → Partner with HQ teams (Revenue, Marketing, People, Projects & Facilities) to align strategy and execution.
• Represent Spacemade → Build strong relationships with landlords, members, and local partners, ensuring your sites embody our brand values and standards. 

Success is Measured By

You’ll know you’re doing a great job when:

• Your sites consistently hit occupancy and revenue targets.

• Member retention and satisfaction scores are strong across your cluster.

• Community Managers and Associates in your region are engaged, high-performing, and developing in their roles.

• Sites in your cluster deliver consistent standards of hospitality, operations, and events.

• Landlords and partners see you as a trusted, reliable point of contact.

You’ll Thrive in This Role If…

• You love leading through others — supporting and empowering managers to shine.

• You’re outcomes-focused, balancing member experience with commercial performance.

• You can switch between strategic leadership and hands-on presence without missing a beat.

• You’re motivated by growth, challenge, and the chance to make a visible impact.

• You bring a calm, solution-focused approach even when spinning multiple plates.

Skills & Knowledge:

• Extensive experience managing multi-site operations in coworking or managed offices (required), with wider exposure to hospitality, leisure, or retail highly valued.

• Proven success driving occupancy, retention, and revenue performance.

• Strong track record in line management, coaching, and developing teams.

• Excellent organisational and problem-solving skills, with attention to detail.

• Commercial acumen, able to connect operational delivery to business outcomes.

• Confident communicator, skilled in managing both internal and external stakeholders.

Why work for us?

🤝 A supportive, friendly, hard-working team.

🎉 Quarterly team socials & get-togethers.

🐶 Bring your pooch to work - we are a dog-friendly office.

🎂 Take a half-day on your birthday.

🧘 A mental health personal day.

🫶 One paid charity/volunteering/fundraising day per year.

💰 Competitive salary and bonus scheme.

🏖 25 Days holiday per year (excluding Bank Holidays).

🏅 £50 per month wellbeing allowance.

🚲 Cycle to work salary sacrifice scheme £2000

Who we are

At Spacemade, we believe that real-world connections shape our personal and professional journeys in ways unmatched by digital networks and interfaces.

This is why at each of our locations, we foster environments that make your office days feel purposeful and engaging; where mere interactions turn into meaningful connections and opportunities to learn, grow, and succeed together.
We are proud to be a certified BCorp business.

What next?

If you’re a match, we will ask for

1️⃣ Quick intro – A short video or chat with our Head of People 
2️⃣ Hiring Manager call - virtually meet Simone, Head of Community Ops
3️⃣ Case study – A take-home task to showcase your skills.
4️⃣ Final interview – Meet in-person with our Head of Community & COO.

📩 Ready to make an impact? Apply now.

We’re an equal opportunity employer and welcome applicants from all backgrounds. You must have the right to live and work in the UK.