Community Manager - Coworking Office Spaces

£37,750-£39,250 - Dependant on experience

Hale House, Marylebone, London W1B 1NT

Full Time - Monday-Friday, 40 hours per week (8.30am-5.30pm OR 9am-6pm - subject to change)

Be the heartbeat of our flagship healthtech workspace - and the engine behind its day-to-day excellence.

At Spacemade, we believe workspaces should feel like home - just with better coffee, smoother operations, and a stronger sense of belonging. As Community Manager at Hale House, you’ll take full ownership of the day-to-day running of a premium HealthTech coworking building, ensuring it operates beautifully and feels exceptional for every member, every day.

Hale House is home to a mix of established HealthTech businesses, investors, incubators and exciting start-ups. You don’t need to be a HealthTech expert — but you do need to be confident running a complex building, leading a small but mighty onsite team, and delivering a hospitality-led experience where details matter.

This is not a front-desk role. It’s a hands-on, people-facing, operational leadership role - perfect for someone who thrives when they own their space, their standards, and their community. 

What you’ll be doing

Community & Member Engagement

• Be the visible, trusted lead onsite - setting the tone, welcoming members, and ensuring the building feels calm, professional and friendly.

• Build strong day-to-day relationships with members, understanding their needs and resolving issues quickly and confidently.

• Support member onboarding and move-ins, ensuring a smooth, well-organised experience from day one.

• Create moments of connection through light-touch programming and community activity that fits the building and its members.

Operations, Facilities & Standards

• Take full ownership of the operational running of the building, maintaining high standards across all shared spaces, offices and amenities.

• Conduct regular building walk-throughs, proactively spotting issues and coordinating fixes with facilities, suppliers and internal teams.

• Manage incidents, maintenance issues and member queries professionally and calmly, keeping members informed throughout.

• Ensure health & safety, compliance and operational processes are followed consistently.

Team Leadership & Collaboration

• Line-manage and support Community Associates onsite, setting clear expectations and creating a positive, high-performing team culture.

• Work closely with central Operations, Sales and Marketing teams to ensure a joined-up member experience.

• Support workspace tours when required and collaborate with Sales to ensure prospects experience the building at its best.

Sales & Growth

• Assist with workspace tours and enquiries, confidently showcasing the Spacemade experience.

• Keep CRM records accurate and up to date, supporting smooth handovers and follow-ups.

• Share insights from the floor to help improve occupancy, retention and member satisfaction.

What makes you a great fit?

• Operationally confident: You’ve run a building, venue or premium customer-facing space and are comfortable owning standards, suppliers and processes.

• Industry experience: Background in coworking, flexible offices, hospitality, serviced offices or similar environments. HealthTech experience is highly desired but not essential.

• People-first leader: You’re warm, calm and professional — someone members and teammates trust.

• Organised & proactive: You spot issues early, prioritise well, and keep things moving without drama.

• Comfortable with context: Experience working around health, wellbeing or professional services businesses is a bonus, but not essential.

Why work for us?

🤝 A supportive, friendly, hard-working team.

🎉 Quarterly team socials & get-togethers.

🐶 Bring your pooch to work - we are a dog-friendly office.

🎂 Take a half-day on your birthday.

🧘 A mental health personal day.

🫶 One paid charity/volunteering/fundraising day per year.

💰 Competitive salary and bonus scheme.

🏖 25 Days holiday per year (excluding Bank Holidays).

🏅 £50 per month wellbeing allowance.

🚲 Cycle to work salary sacrifice scheme £2000

Who we are

At Spacemade, we believe that real-world connections shape our personal and professional journeys in ways unmatched by digital networks and interfaces.

This is why at each of our locations, we foster environments that make your office days feel purposeful and engaging; where mere interactions turn into meaningful connections and opportunities to learn, grow, and succeed together.
We are proud to be a certified BCorp business.

What next?

If you’re a match, we will ask for

1️⃣ Quick intro – A short video or chat with our Head of People & Senior Community Manager.
2️⃣ Case study – A take-home task to showcase your skills.
3️⃣ Final interview – Meet in-person with our Head of Community & Senior Community Manager.

📩 Ready to make an impact? Apply now.

We’re an equal opportunity employer and welcome applicants from all backgrounds. You must have the right to live and work in the UK.